Properties of Water

From: name

Sent: Tuesday, February 26, 2008 8:19 AM
To: CU email
Subject: messed up AGAIN CU, what else is new.

To whom even gives a (fill in the blank) around that joke you call a credit union.

Wow, two and a half months ago i sent an email just a few of the unacceptable and totally unprofessional mistakes, and subsequent lack of handling those mistakes in any reasonable way. i have never even received a 'we think you totally stink and wish you would just shut up' reply.

What i did get was a nasty call last night, very rudely demanding payment for our mortgage. I was told to get proof we had actually paid it. i argued quite emphatically as i have been here with CU mistakes before.

After a lot of very unnecessary B.S., the rather demanding fella changed his tone. Oooh, yes, as always, we actually had paid it on time, and you all stuck it somewhere that the sun doesn't shine in lundsten-land. Once again i am putting up with a bunch of crap thanks to your inability to manage your business. Once again, an honest couple who pay their bills are being treated like jerks who do not. generations values me, its just how i always gotta worry about.

Hey at least i am grateful you all didn't mess yup my credit like you did before. Yeah, for a whole year we were dealing with bad credit the 7th to the last time you all screwed up our mortgage payment. Thanks at least for that. it is, in fact preferable getting snarked at by your employee undeservedly, then having our good name destroyed for a year undeservedly.

Do you need me to come down there and help you with managing a credit union, and perhaps teach a workshop on customer service and relations? I will also write an apology and bring it down for you all to sign. Considering i have Never Received Any Apology For Any Of The Crap You People Have Pulled.

I will get to work on that apology. You folks obviously need my help.

Mrs. Name

-----Original Message-----

From: Lacey
Sent: Tuesday, February 26, 2008 8:30 AM
To: name
Subject: RE: messed up AGAIN CU, what else is new.

Again,

Your complaint has been forwarded on to the appropriate department.

Lacey

-----Original Message-----

From: name
Sent: Tuesday, February 26, 2008 9:44 AM
To: Lacey
Subject: RE: messed up AGAIN CU, what else is new.

Again....?

Was there a first time?

Or am i 'Again' now, instead of Mrs. name?

Thanks,

Ms. Again

-----Original Message-----

From: Lacey
Sent: Tuesday, February 26, 2008 9:50 AM
To: name
Subject: RE: messed up AGAIN generations, what else is new.

Yes, your e-mails are always passed on to the appropriate person. Just letting you know.

Lacey

-----Original Message-----

From: name
Sent: Tuesday, February 26, 2008 10:12 AM
To: Lacey
Subject: RE: messed up AGAIN cu, what else is new.

***Yes, your e-mails are always passed on to the appropriate person. Just letting you know.****

All what? Uh, two of them? i have written two whole complaints of which one is directly a result of the first one being ignored. And you address me as Again. Amazing. Do not ever email me again without addressing me by name, Miss Lacey. That is simple customer service, and respect, did you actually need me to teach you that? I see you left off any "again" heading or even a mrs. Name, or even just calling me Gail, since we are all so close now.

A tip, when addressing members of your credit union, it is polite to address them BY name, not by your attitude towards them.

Wow, Lacey, you really have a way with customer service.

Ok, so i sent a complaint AGAIN, (crucify me!) Well miss lacey my First one wasn't acknowledged, so i had to send a complaint in AGAIN. Keep sending me smart replies, and I will go ahead, call a supervisor, and complain about you, again. Again. and, well maybe again. One would think you folks might try to give me reason NOT to complain, but that isn't the style at generations, is it Lacey? Nope, if someone has the gall to speak up about the gross incompetence at generations, well your attitude is a lovely example.

What kind, and utterly lack of smart *ss service i can always expect from you all at generations. Wow, and whatever complaint i may have i know will be handled with respect, kindness, and prompt repair. I know i will Always be addressed with respect, and never made to feel as if my TWO written complaints were, well, a lot.

Again.

So thank you Lacey, Again! You totally are representing CU as i have grown to know them. A snarky comment to a valid complaint, way to go.

Sincerely,

Mrs Again

a.k.a Mrs. Name